Shipping/Returns Policy

Shipping Policy

 In Store Pickup

We do provide in store pick up for online orders. Our store address is

      440 Banna Ave Griffith

      New South Wales 2680.

Turnaround

All orders (if in stock) are shipped within 48 hours Monday – Friday 8am – 5pm.
Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Backorders

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Delivery Options 

Customers who choose a delivery option with no signature give authority for their order to be left unattended at the delivery address.  Footy Focus will only replace orders using this shipping method providing the order is proved to be lost in transit by our delivery company.

 

Returns

Unless you notify Footy Focus to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Footy Focus, the Products shall be deemed to have been accepted by you. Footy Focus will accept product returns and provide you with (at Footy Focus’ discretion) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:

The Product delivered is faulty or is not of merchantable quality, or

The Product delivered is not fit for its intended purpose, or

The Product delivered does not match the description on the Site

If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on 0269640023 or email and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

–         the Order number, invoice number or receipt number;

–         a detailed description of the problem or the reason for your request to the return the Product;

–          photograph(s) of product that is damaged during transportation (if it’s required we will advise you which email address to send it to);

–         your name and contact details

We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.